1C-Connect is a "standart" technology for
customer support in the 1C network
Special conditions for partners
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User Connection
The company "1С" provides pertners with benefits for connection 1C:ITS users according to the table.
1С partners can connect for free
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Tariffs for partners 1C
Basic functions of the service are provided to 1C partners for free, paid tariffs are purchased separately,
the cost is indicated in RUB for the entire company and depends on the number of connected customers (info letter of the company "1С" 26452).
Connected customers
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Base |
Advanced
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Full
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Up to 50 customers |
FREE |
1890 | 18700 | 3150 | 31150 | ||
Up to 100 customers | 3650 | 37400 | 4900 | 49900 | |||
Up to 300 customers | 4900 | 49900 | 7400 | 74900 | |||
Up to 500 customers | 7400 | 74900 | 9900 | 99900 | |||
Up to 1 000 customers | 8650 | 87400 | 12400 | 124900 | |||
Up to 3 000 customers | 9900 | 99900 | 16150 | 162400 | |||
Over 3 000 customers | Upon request | Upon request | |||||
Connection to users of their support lines in excess of benefits from 1C Paid monthly for each user | 30 RUB | No surcharge until 30.10.2020 No limits |
No surcharge No limits |
Try | Try |
Functions included in the fare
Structure of functions |
Base |
Advanced |
Full |
Administrator`s office The number of administrators of the company |
No more than 1 | Up to 5 | Without restrictions |
Chats, calls, remote access, story In applications for computer |
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File sharing, file storage | Up to 100 MB for 7 days | Up to 1 GB, 90 days | Up to 1 GB, 90 days |
ИФНС и 1С-ЭДО notifications For companies from Russia |
One INN | All INN companies | All INN companies |
Working on lines Supplier lines, publish your own lines, manage employee priorities, comment on requests and sessions, reports and auto-reports. |
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Translation of the agreement status 1С:ИТС Blocking lines in the absence of 1С:ИТС, working with requests for contract extension1С:ИТС. |
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Translation of tracking parameters Employees responsible for the client and dispatching them, up to 7 information parameters of interaction (tariff, debt, bonuses, etc.) |
Until 31.10.2020 | ![]() |
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Working with clients via the 1C-connect mobile app Available for Android, iOS, or via browser. |
Until 31.10.2020 | ![]() |
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Chat-bot Knowledge base management, auto-surveys of users. |
1 line | All lines | |
API | ![]() |
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Ticket system | ![]() |
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Call recording | ![]() |
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Mailing lists by line | ![]() |
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Online monitor | ![]() |
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Managing performance standards (SLA) Working (available) line time, employee load limits, queue control, and other service parameters. |
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The starting cutscene Change the starting screen saver in computer application, management of time and number of impressions, targeting, clicks on the notification. |
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Advertising banner (Showcase) Replaced banner ads in the computer application, managing the order of impressions, targeting, clicks on the notification, the system orders. |
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Materials and recommendations
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How to set up in one day? |
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How to start sales?Customer flyer (.zip 6,5Мб) Customer Presentation (.ppt 1,8Мб) |
Practical recommendationsКак быстро настроить чат-бот и организовать продажи клиентам смотрите в коротком видео с выступления на партнерском семинаре 1С. |
Sales корп. to customersPresentation of all service features for corporate customers in a video from the Business Forum 1С:ERP. |
Partner support
Line in 1C Connect |
Types of Consultations |
1C-Connect: Technical Support |
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1C-Connect: General questions |
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Other lines |
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Administrator's officeT